Customer Care Advisor – Banking Sector (Brussels)

Are you a problem-solver with a passion for finance and top-tier service? Join one of Belgium’s most reputable banks in the heart of Brussels. We are looking for a resilient, trilingual professional to be the first point of contact for our diverse clientele.

What’s in it for you?

• Contract: Initial temporary contract with a clear path to a permanent (fixed) contract based on performance.

• Work Schedule: A balanced 37-hour work week.

• Remote Work: Once you’ve mastered the ropes after your initial training, you can enjoy 1 day of home office per week.

• Starting Salary: From €2,500 gross per month (brute).

• Extensive Benefits:

  • High-value meal vouchers (€8/day).

  • Group and hospitalization insurance.

  • 100% reimbursement of public transport costs.

  • Annual end-of-year bonus (13th month).

  • Eco-cheques and professional training certifications.

Your Mission

• Client Support: Handle incoming inquiries via phone, email, and chat regarding bank accounts, credit cards, and digital banking apps.

• Problem Resolution: Investigate and resolve complex issues while maintaining the bank's high standards of security and privacy.

• Financial Guidance: Identify customer needs and proactively suggest appropriate banking products or direct them to the right specialist.

• Crisis Management: Calmly assist customers in stressful situations, such as lost cards or suspected fraudulent activity.

Your Profile

• Language Skills: You are trilingual. Professional fluency in French, Dutch, and English is mandatory to serve our local and international clients.

• Stress Resistance: You can stay focused and polite even during high-call volumes or when dealing with difficult technical issues.

• Tech-Savvy: You learn new software quickly and are comfortable explaining digital tools to customers.

• Communication: You have a "smile in your voice" and the ability to explain complex banking terms in simple language.

The Recruitment Process

Candidates will undergo a specialized assessment focusing on language proficiency and stress management before meeting with the Department Manager.